Job Description – Telecaller / Client Outreach Executive (JD-3)

Location: Begur, Bengaluru (Onsite)
Department: Sales & Client Acquisition
Industry: Professional Services (Chartered Accountant Firm)
Experience: 0–2 Years
Compensation: ₹12,000 – ₹18,000 per month + Performance Incentives

Role Overview

The Telecaller / Client Outreach Executive plays a critical role in client acquisition and revenue support at Apnabusinez.com.
The position focuses on outbound client communication, lead qualification, follow-ups, and appointment coordination, ensuring a consistent and high-quality sales pipeline for CA and compliance services.

The role requires strong multilingual communication skills, discipline in data handling, and the ability to perform in a target-oriented, professional services environment.

Key Responsibilities

• Execute high-volume outbound calling (80–120 calls/day) to prospective and existing clients.
• Clearly explain Apnabusinez.com services including GST, Income Tax, Business Registration, ROC, TDS, and Compliance.
• Qualify leads using approved scripts, checklists, and eligibility criteria.
• Ensure accurate and timely data entry in CRM systems and Google Sheets.
• Schedule client appointments and coordinate seamless handover to Sales Executives.
• Conduct structured follow-ups on pending leads and inquiries.
• Maintain call quality, compliance, and professional communication standards.
• Achieve assigned daily, weekly, and monthly lead generation targets.

Required Skills & Competencies

• Multilingual Communication (Kannada + Hindi mandatory; English preferred)
• Telecalling & Client Engagement
• Lead Qualification & Follow-ups
• Basic Sales Orientation
• CRM / MS Excel / Google Sheets
• Time Management & Target Discipline
• Professional Etiquette & Customer Handling

Eligibility Criteria

• Minimum qualification: 12th Pass / Any Graduate
• Experience in Telecalling / Telesales preferred (Freshers with strong communication may apply)
• Comfortable with outbound calling and performance targets
• Immediate joiners preferred

What We Offer

• Fixed salary with structured performance-based incentives
• Formal training on CA firm services and sales processes
• Clear career progression to Senior Telecaller, Client Relationship Officer (CRO), or Sales Executive
• Stable, process-driven work environment
• Performance recognition and internal growth opportunities