Description

Brio Clinical is looking for a dedicated Call Center Representative to join our team in Abbeyville. This full-time remote position is an excellent opportunity for individuals looking to start their career in the medical practice industry. As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support to our clients.

In this position, you will be responsible for handling inbound and outbound calls, addressing inquiries, and ensuring that all client interactions are handled professionally and efficiently. Your contributions will directly impact our commitment to delivering high-quality care and support to our patients, making a meaningful difference in their experiences with Brio Clinical.

We offer a competitive salary and a supportive work environment, encouraging professional growth and development within the medical practice field.

Responsibilities

• Handle inbound and outbound calls in a professional manner
• Provide accurate information to clients regarding services and appointments
• Document and track client interactions in our system
• Assist with scheduling appointments and managing calendars
• Resolve client issues and escalate when necessary
• Maintain knowledge of company policies and procedures
• Collaborate with team members to enhance service delivery
• Meet performance metrics and contribute to team goals

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong interpersonal skills and a customer-focused mindset
• Basic computer proficiency and familiarity with call center software
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Ability to manage time effectively and handle multiple tasks
• Prior experience in customer service is a plus but not required