Description

We are looking for an Email Response Associate to join FXBC Mid North Coast, a leading company in the retail industry. As an Email Response Associate, you will play a crucial role in managing and responding to customer inquiries and concerns via email. Your work will directly impact customer satisfaction and the company's reputation, making this role vital to our success. You will be involved in a variety of projects aimed at improving customer communication and ensuring a positive experience for all.

Responsibilities:

• Manage and respond to customer inquiries and concerns via email in a timely and professional manner.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues effectively to ensure customer satisfaction.
• Collaborate with other team members to address complex customer inquiries.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Update and maintain customer information in the database.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Assist in developing email templates and responses for common customer inquiries.

Requirements:

• Excellent written communication skills with a keen eye for detail.
• Ability to work efficiently in a fast-paced environment.
• Strong customer service orientation and problem-solving skills.
• Proficiency in email management and customer support tools.
• Basic knowledge of the retail industry and customer service best practices.
• Ability to multitask and prioritize workload effectively.
• Team player with good interpersonal skills.
• Adaptability and willingness to learn new processes and procedures.

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Paid time off and Holiday pays