Position Overview:

High Bluff Academy is seeking a dedicated and professional Customer Service Specialist to serve as a primary point of contact for students, parents, and prospective families. This role is essential in delivering a welcoming, responsive, and high-quality experience that reflects the academy’s commitment to academic excellence and personalized education. The ideal candidate is organized, personable, and skilled at managing inquiries while maintaining a positive and supportive environment.

Key Responsibilities:

• Serve as the first point of contact for all incoming calls, emails, and in-person inquiries, providing accurate and timely information about programs, enrollment, scheduling, and services
• Build strong relationships with students, parents, and prospective families by delivering exceptional customer service
• Assist with the enrollment process, including guiding families through applications, documentation, and program selection
• Coordinate scheduling for classes, tutoring sessions, and academic consultations
• Maintain and update student records, databases, and CRM systems with a high level of accuracy and confidentiality
• Address and resolve customer concerns or issues promptly and professionally, escalating when necessary
• Collaborate with academic staff and administrators to ensure smooth communication and service delivery
• Support administrative tasks such as filing, data entry, and report preparation
• Contribute to a positive office environment aligned with High Bluff Academy’s mission and values

Qualifications:

• Bachelor’s degree preferred or equivalent work experience in customer service, education, or administrative support
• 2+ years of experience in a customer-facing role, preferably in an educational or service-oriented environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Microsoft Office and familiarity with CRM or student information systems
• Professional demeanor with a friendly, approachable attitude
• Ability to handle sensitive information with discretion

Preferred Skills:

• Experience working in an academic or tutoring environment
• Bilingual abilities are a plus
• Problem-solving mindset with a proactive approach to customer needs

Work Environment:
This position operates in a professional academic office setting and requires frequent interaction with students, families, and staff. The role may involve occasional evening or weekend hours based on scheduling needs.

Why Join High Bluff Academy:
High Bluff Academy (HBA) provides a holistic, student-centered approach that balances rigorous academics with the flexibility and support needed to excel and gain admission to top-tier collegest. As part of our team, you will play a key role in shaping positive experiences and helping students achieve their academic goals.

Benefits:

• 401(k) Matching.
   
• Health Insurance.
   
• Dental Insurance.
   
• Employee Discount.
   
• Flexible Schedule.