The VIP Account Manager will be responsible for building, managing, and retaining a portfolio of high-value players, ensuring they receive the highest level of service and engagement across all B2C verticals (casino, live casino, and sportsbook). This role combines relationship management, data-driven insights, and strategic execution to maximize player lifetime value while maintaining compliance with responsible gaming standards.

Key Responsibilities

•    Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
•    Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
•    Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
•    Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
•    Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
•    Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
•    Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
•    Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
•    Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
•    Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.

Qualifications & Experience

•    Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
•    Strong knowledge of online casino and/or sportsbook products and player behaviors.
•    Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
•    Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
•    Data-driven mindset with strong analytical and reporting skills.
•    High level of professionalism, discretion, and ability to work in a fast-paced environment.
•    Fluency in English required; additional languages highly desirable.

Key Skills

•    Exceptional relationship-building and customer engagement ability.
•    Commercially driven with a focus on ROI and player lifetime value.
•    Organized, proactive, and able to multitask effectively.
•    Strong collaboration skills, working cross-functionally with marketing, product, and payments.
•    Deep understanding of responsible gaming principles and regulatory compliance.

What is Offered

• Competitive salary depending on experience & qualifications.
• Opportunity to shape and grow the brand’s digital community presence.
• A collaborative and innovative work environment.
• Career growth in an exciting and evolving industry.