Description

Industrial Staffing of Tennessee is looking for a Customer Care Representative to join our dedicated team. This full-time, remote position is based in Nashville and offers an excellent opportunity for individuals looking to start their careers in customer service.

As a Customer Care Representative, you will play a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and providing information about our services. This position is ideal for someone eager to learn and grow within a supportive environment, where you will contribute to our mission of delivering exceptional staffing solutions.

We offer a competitive hourly salary ranging from $17 to $21, along with comprehensive training and development opportunities to help you succeed in your role and advance your career.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information regarding services and support
• Resolve customer issues in a timely and efficient manner
• Maintain detailed records of customer interactions
• Collaborate with team members to improve service processes
• Assist in the onboarding of new clients
• Participate in training sessions to enhance customer service skills
• Contribute to a positive team environment and culture

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently in a remote setting
• Basic computer skills and proficiency in Microsoft Office
• Strong problem-solving abilities
• Detail-oriented and organized
• Enthusiasm for helping others and providing excellent service
• Prior experience in customer service is a plus but not required