Role Overview

We are seeking a Dynamics 365 AI Developer with strong experience in Dynamics 365 Customer Engagement and Power Platform, along with exposure to AI-driven solutions. This role involves building intelligent applications, enhancing CRM capabilities, and integrating AI-powered features to support business processes.

Key Responsibilities

Dynamics 365 Development

• Design, develop, and support customizations within Dynamics 365 CE, including plugins, workflows, and JavaScript components
• Implement enhancements, bug fixes, and system improvements aligned with business needs
• Work closely with functional teams to translate requirements into scalable technical solutions
• Participate in code reviews, testing, and deployment activities across environments

Power Platform & AI Solutions

• Build and maintain applications using Power Apps (Canvas and Model-driven) and automate processes via Power Automate
• Develop AI-driven solutions using Copilot Studio, including chatbots and virtual assistants
• Configure conversational flows, entities, and integrations for AI-based interactions
• Leverage AI Builder for automation scenarios such as prediction models and document processing

Integration & Architecture

• Integrate Dynamics 365 with enterprise systems using REST APIs, Dataverse, Azure Functions, and Logic Apps
• Ensure solutions meet security, performance, and governance standards

DevOps & Lifecycle Management

• Support CI/CD pipelines and release processes using Azure DevOps
• Follow best practices for application lifecycle management (ALM)
• Maintain technical documentation and assist in deployment cycles

Required Skills & Experience

• 5+ years of experience working with Microsoft Dynamics 365 CE and Power Platform
• Strong development experience with C#, .NET, JavaScript, and Dynamics 365 SDK
• Hands-on exposure to Copilot Studio and AI Builder for building AI-powered solutions
• Experience with Power Apps, Power Automate, and Dataverse
• Knowledge of API integrations and Azure-based services
• Familiarity with solution management, version control, and deployment processes
• Strong analytical and problem-solving abilities with good communication skills

Preferred Qualifications

• Microsoft certifications such as:
  • Power Platform Developer Associate (PL-400)
  • Dynamics 365 Developer Associate
  • PL-600 or MB-600 (for architecture exposure)
• Experience with PCF controls and Power Pages
• Exposure to Azure AI services, AI Foundry, or advanced AI integrations

Understanding of Agile methodologies and ITIL processes