Budget Management: Efficiently manage the budget allocated for customer service operations, ensuring optimal resource allocation.

Cost Control: Implement cost-effective measures to maintain service quality while controlling expenses.

Customer/ External Orientation

: Build and maintain strong client relationships, addressing their concerns, ensuring satisfaction, and cultivating customer loyalty.

Complaint Resolution: Oversee the resolution of customer complaints, ensuring timely and effective solutions to maintain customer trust.

Feedback Collection: Implement mechanisms for gathering customer feedback and use it to enhance service quality and meet customer expectations.

People Orientation

Team Leadership: Provide strong leadership, mentorship, and guidance to the customer service team, fostering a positive work environment and facilitating professional growth.

Training and Development: Identify training needs and provide ongoing development opportunities for team members to enhance their customer service skills and product knowledge.

Performance Management: Set performance expectations, conduct regular evaluations, and provide constructive feedback to improve the team's performance and efficiency.

Conflict Resolution: Effectively address conflicts and customer service challenges, fostering a culture of issue resolution and customer satisfaction within the team.

●    Customer Service: Excellent customer service and interpersonal skills to engage with customers, understand their needs, and address inquiries effectively.
●    Communication: Strong verbal and written communication skills to convey product information clearly and provide assistance to customers.
●    Adaptability: Ability to adapt to changing customer needs, product specifications, and industry trends.

Functional:
●    Product Knowledge: Thorough understanding of Fenesta's uPVC and aluminum doors and windows products, including their technical specifications, features, and customization options.
●    Retail Operations: Familiarity with retail outlet operations, including inventory management, visual merchandising, and sales support.
●    Quotation Preparation: Proficiency in preparing accurate product quotations, understanding pricing strategies, and communicating transparent cost structures to customers.
●    Product Demonstrations: Ability to effectively demonstrate the features, functionality, and aesthetic aspects of Fenesta products to customers