Description

NextGen Hospitality Solutions is looking for an experienced Assistant General Manager to join our vibrant team at our fast-casual restaurant group in Cleveland. This full-time, on-site position offers a unique opportunity to contribute to a growing company that is passionate about delivering exceptional dining experiences.

In this role, you will support the General Manager in overseeing daily operations, enhancing customer satisfaction, and driving team performance. You will play a vital role in maintaining the restaurant's high standards of quality and service while leading a dedicated team to achieve operational excellence. We offer a competitive salary range of $55,000 - $65,000 annually, along with benefits and opportunities for career advancement in the exciting restaurant industry.

Responsibilities

• Assist the General Manager in day-to-day operations and management of the restaurant
• Lead, motivate, and train staff to deliver exceptional customer service
• Ensure compliance with health and safety regulations and company policies
• Monitor and manage inventory and ordering processes
• Conduct regular staff meetings to communicate goals and expectations
• Handle customer inquiries and resolve complaints effectively
• Assist in developing and implementing marketing strategies to boost sales
• Analyze financial reports and assist in budget management

Requirements

• Proven experience as an Assistant General Manager or in a similar role within the restaurant industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Solid understanding of restaurant operations and financial management
• High school diploma or equivalent; additional certifications in hospitality management are a plus
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Strong problem-solving and decision-making skills