Description

We are looking for a dedicated Client Services Manager to join Ok Media Marketing, a leading marketing and advertising company. As a Client Services Manager, you will play a crucial role in maintaining strong client relationships, ensuring client satisfaction, and driving business growth. You will be involved in managing various client projects, providing strategic guidance, and delivering exceptional customer service.

This role is vital to Ok Media Marketing as you will be the primary point of contact for clients, responsible for understanding their needs, addressing their concerns, and fostering long-term partnerships. You will collaborate with internal teams to execute projects effectively, optimize client campaigns, and achieve business objectives. The ideal candidate will have a passion for client management, excellent communication skills, and a strategic mindset to drive results in a fast-paced marketing environment.

Responsibilities:

• Build and maintain strong relationships with clients to ensure their needs are met
• Act as the main point of contact for client inquiries, requests, and escalations
• Develop and implement client service strategies to enhance customer satisfaction
• Collaborate with internal teams to deliver high-quality services and solutions to clients
• Monitor and analyze client performance metrics to identify areas for improvement
• Prepare regular reports and presentations on client progress and project updates
• Manage client expectations and ensure timely delivery of services
• Identify upsell and cross-sell opportunities to maximize client value

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple projects and clients simultaneously
• Experience in client relationship management or customer service
• Knowledge of marketing, advertising, or sales industry trends
• Proficiency in CRM software and Microsoft Office suite
• Strategic thinking and ability to drive business growth
• Team player with a customer-centric approach