Description

Phoenix Center is seeking a dedicated Patient Experience Coordinator to join our team in Greenville. This full-time, on-site position provides an exciting opportunity to enhance the patient journey within the Hospital/Health Care industry, ensuring that every individual receives exceptional service and support throughout their experience.

As a Patient Experience Coordinator, you will play a vital role in liaising between patients and healthcare providers, addressing concerns, and facilitating communication. Your contributions will be essential in improving patient satisfaction and fostering a welcoming environment that prioritizes care and compassion.

We offer a competitive salary range of $40 to $65 per hour, along with comprehensive benefits and a supportive work environment that encourages professional growth and development in the health care sector.

Responsibilities

• Assist patients with inquiries and concerns to enhance their experience
• Coordinate communication between patients and medical staff
• Gather patient feedback and insights to improve services
• Support the implementation of patient-centered initiatives
• Maintain accurate records of patient interactions
• Provide information about hospital services and resources
• Collaborate with departments to address patient needs
• Participate in training sessions to improve patient care practices

Requirements

• High school diploma or equivalent; additional education in health care or related field is a plus
• Strong communication and interpersonal skills
• Ability to work well in a team-oriented environment
• Empathy and compassion towards patients and their families
• Strong organizational skills and attention to detail
• Proficient in using computer systems and office software
• Ability to handle sensitive information with confidentiality
• Previous experience in customer service or health care is preferred