• Technical Support & Troubleshooting:
  • Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).

  • Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals)

    .

    • Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
    • Performing remote troubleshooting to minimize user downtime.
  • Infrastructure & System Maintenance:
    • Configuring and deploying new workstations for user onboarding.
    • Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
    • Implementing security updates, patching systems, and ensuring antivirus software is active.
    • Maintaining network connectivity, including troubleshooting DNS, DHCP, and VPN issues.
  • Documentation & Asset Management:
    • Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
    • Maintaining inventory records of IT assets (hardware/software licenses).

    • Creating user guides and training employees on IT policies. 

      Taggd +10

Core Technical Skills

• OS: Windows 10/11, macOS, Linux.
• Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration.
• Hardware: Desktop/laptop repair, printer troubleshooting.
• Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management