Description

Renewable Energy Insurance Broker is looking for a dedicated and enthusiastic Customer Care Service Representative to join our team. This full-time remote position is based in Queens County and offers an excellent opportunity to start a career in the insurance industry, focusing on renewable energy solutions.

As a Customer Care Service Representative, you will play a vital role in providing exceptional service to our clients, helping them navigate their insurance needs and ensuring a seamless experience. Your contributions will directly support our mission to promote sustainable energy practices through reliable insurance solutions.

We offer a competitive salary range of $4,800 - $5,800 monthly, along with comprehensive benefits and a supportive work environment that fosters growth and development.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Assist clients in understanding their insurance options and coverage
• Process policy applications and renewals efficiently
• Maintain accurate customer records and documentation
• Identify and escalate complex issues to the appropriate team
• Follow up with clients to ensure their needs are met
• Provide feedback to improve customer service processes
• Participate in training sessions to enhance product knowledge

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work independently and in a team environment
• Proficiency in using customer service software and tools
• Attention to detail and problem-solving skills
• Ability to handle challenging situations with professionalism
• Previous experience in a customer service role is a plus