Operations Associate – GoTickets

Location: Chicago, IL 

About GoTickets

GoTickets is a fast-growing ticket marketplace focused on making it easy for customers to access live events across sports, concerts, and entertainment. The platform connects buyers with a wide range of ticket inventory and delivers a seamless purchasing experience backed by a buyer guarantee.

Based in Chicago, GoTickets is building the next generation of its platform by combining deep industry expertise with modern technology and data-driven decision-making.

This is a high-impact, entry-level role with exposure across operations, data, and automation—ideal for someone who wants to sit at the intersection of business and technology.

About the Role

We’re looking for an Operations Technology Associate to support automation and workflows within the contact center and customer experience team.

This is an entry-level, high-impact role focused on improving how customer interactions are handled behind the scenes—through workflow automation, chatbot logic, and transactional email systems.

You’ll play a key role in ensuring that customer communication flows smoothly, systems operate correctly, and issues are identified and resolved quickly.

This is not a heavy coding role—it’s ideal for someone who is analytical, detail-oriented, and excited to learn how systems and automation support customer operations.

Key Responsibilities

Customer Experience & Operations

• Support systems that power customer service interactions (email, chat, workflows)
• Ensure smooth execution of customer communication across the platform
• Act as a bridge between operations and technical systems

Automation & Workflow Management

• Build and manage automation workflows for customer interactions
• Support development and optimization of chatbots and automated responses
• Help define triggers and logic behind transactional communications

Email Systems & QA

• Manage and organize transactional email templates
• Perform QA testing to ensure emails trigger correctly and function as expected
• Identify and troubleshoot system issues, breaks, or inconsistencies

Problem Solving & Continuous Improvement

• Identify inefficiencies in workflows and recommend improvements
• Support testing and rollout of new automation features
• Ensure accuracy and reliability across systems and processes

What We’re Looking For

Basic Qualifications

• Bachelor’s degree (or graduating soon)
• Strong attention to detail and organizational skills
• Analytical mindset with ability to troubleshoot and solve problems
• Interest in customer experience, operations, and systems

Preferred Qualifications

• Exposure to data, systems, or workflow tools (Excel, CRM tools, etc.)
• Interest in automation, AI tools (e.g., Claude), or chatbot workflows
• Strong communication skills and ability to work cross-functionally
• Interest in live events, sports, or entertainment is a strong plus