Description

Spin Tee is excited to announce an opening for a Remote Live Chat position based in Toronto. This full-time role is perfect for individuals looking to begin their career in the vibrant arts and crafts industry. As a key member of our customer support team, you will engage directly with our customers to provide exceptional service and support.

In this role, you will be responsible for managing live chat inquiries, assisting customers with their questions, and helping them navigate our products and services. Your contributions will enhance customer satisfaction and support our mission of promoting creativity and craftsmanship. We offer a competitive salary package, along with opportunities for growth and development in a supportive environment.

Join us at Spin Tee, where your passion for arts and crafts can shine as you build your career. The salary for this position is competitive, and we look forward to welcoming a new member to our team.

Responsibilities

• Respond promptly to live chat inquiries from customers
• Provide accurate information about products and services
• Assist customers in resolving issues and answering questions
• Maintain a positive and friendly demeanor while interacting with customers
• Document customer interactions and feedback
• Collaborate with team members to improve service delivery
• Stay informed about new products and promotions
• Contribute to team goals and participate in training sessions

Requirements

• High school diploma or equivalent
• Strong verbal communication skills
• Basic computer skills and familiarity with chat software
• Ability to work independently and manage time effectively
• Customer service experience is a plus, but not required
• Positive attitude and eagerness to learn
• Attention to detail and problem-solving skills
• Passion for arts and crafts is highly desirable