Customer Service Specialist
The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.
LOCATION: Bay Shore, NY 11706
PAY RATE: 25.00 hour
HOURS: 8:00am to 5:00pm
Customer Support & Communication
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively, escalating when
- Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
- Process customer orders, returns, refunds, exchanges, or service requests
- Enter and update customer information in company systems
- Verify pricing, availability, and order status
- Familiar with EDI order entry
Documentation & Recordkeeping
- Maintain detailed and accurate customer records and interaction logs
- Document issues, resolutions, and follow-up actions
- Generate basic reports related to customer activity as needed
Coordination & Support
- Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
- Assist with service improvements by identifying trends or recurring issues
- Support other clerical or administrative tasks as assigned
Required Qualifications
- High school diploma or equivalent
- Previous customer service or clerical experience preferred
- Strong verbal and written communication skills
- Basic proficiency with computers, email, and office software
- Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications
- Experience in customer service functions within an ERP (SAP, NetSuite, NDS)
- Prior experience in a call center, retail, or service-based environment