Description

Stardust Properties Inc. is on the lookout for a dedicated Help Desk Specialist to join our team remotely. This full-time entry-level position is perfect for individuals looking to kickstart their career in the dynamic real estate and mortgage industry while providing exceptional support to our clients and team members.

As a Help Desk Specialist, you will play a crucial role in ensuring smooth operations by addressing technical issues and providing solutions in a timely manner. You'll work closely with our team to enhance client satisfaction and contribute to the overall efficiency of our services. We offer a competitive hourly salary range of $24 - $26, along with opportunities for growth and learning in a supportive environment.

Responsibilities

• Provide first-level technical support to clients and team members
• Respond to support requests via phone, email, and chat
• Troubleshoot and resolve hardware and software issues
• Document and track support tickets using our ticketing system
• Assist in maintaining and updating knowledge base articles
• Collaborate with IT teams to escalate unresolved issues
• Conduct follow-ups to ensure client satisfaction
• Participate in training and development sessions to enhance skills

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic understanding of computer systems and troubleshooting
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Familiarity with help desk software is a plus
• Excellent problem-solving abilities
• Willingness to learn and adapt in a fast-paced environment