Description

Stardust Properties Inc. is looking for a Virtual Call Agent to join our team remotely from McRae-Helena. This full-time position offers an excellent opportunity for entry-level candidates to gain experience in the dynamic real estate and mortgage industry.

As a Virtual Call Agent, you will be the first point of contact for our clients, handling inquiries and providing information about our services. Your role will be crucial in delivering exceptional customer service and ensuring client satisfaction, contributing to the overall success of our company.

We offer a competitive hourly wage ranging from $25 to $27, along with a supportive work environment that encourages professional growth and development.

Responsibilities

• Manage inbound and outbound calls with professionalism and courtesy
• Provide accurate information about real estate and mortgage services
• Address client inquiries and resolve issues promptly
• Document call details and maintain accurate records
• Assist clients with scheduling appointments and follow-ups
• Collaborate with team members to improve service delivery
• Stay informed about industry trends and company updates
• Participate in training and development sessions

Requirements

• High school diploma or equivalent
• Strong verbal communication skills
• Ability to handle customer inquiries with patience and empathy
• Basic computer skills and proficiency in using phone systems
• Good organizational and multitasking abilities
• Willingness to learn and adapt in a fast-paced environment
• Previous customer service experience is a plus, but not required